Shipping policy
Shipping Policy
Craft & Bloom
Thank you for shopping with Craft & Bloom! Below you'll find everything you need to know about how we process and ship your order.
Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing may take slightly longer. If there will be a significant delay, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Free shipping on orders over [$3]
- Flat-rate shipping of [$3] on orders under that amount
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided at checkout.
Delivery delays can occasionally occur due to weather, carrier delays, or other circumstances outside our control.
Shipping Destinations
We currently ship to Europe, the United States and Canada. If you're unsure whether we ship to your location, please contact us before placing your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's progress.
If you haven't received your tracking information within 3 business days of your shipping confirmation, please reach out to us at craftandbloom@outlook.com
Shipping Address Errors
Please double-check your shipping address at checkout. Craft & Bloom is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible at craftandbloom@outlook.com we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.
Lost or Damaged Packages
Craft & Bloom is not liable for products damaged or lost during shipping. If your order arrives damaged, please save all packaging materials and damaged goods and contact us at craftandbloom@outlook.com within 3 days of delivery so we can file a claim with the carrier and make it right.
If your tracking shows your package as delivered but you haven't received it, please check with neighbours and your local carrier facility first, then contact us if it still can't be located.
Customs, Duties & Taxes (International Orders)
Craft & Bloom is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Questions?
If you have any questions about your shipment, please contact us at craftandbloom@outlook.com or call 07597806764, and we'll be happy to help.