Can you deliver to my door? Yes! We offer home delivery straight to your door. Simply place your order at craftbloom.co.uk and your items will be delivered directly to your address. UK standard delivery typically takes 3–5 business days.
Do you ship internationally? Yes, we ship internationally! We currently deliver to the EU, USA, Canada, Australia, and many more countries worldwide. International shipping times vary by destination but typically take 7–14 business days. Shipping costs and options will be shown at checkout.
Is the store accepting orders? Absolutely! Our store is fully live and accepting orders right now. You can browse our full collection and place your order at craftbloom.co.uk.
I have an issue with my order — can you help? We're so sorry to hear that! Please contact us with your order number and a description of the issue and we'll resolve it for you as quickly as possible.
How long does delivery take? UK orders typically arrive within 3–5 business days. International orders typically take 7–14 business days depending on your location.
How can I track my order? Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
What is your returns policy? If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to help.
How can I contact you? You can reach us by email and we aim to respond to all enquiries within 24–48 hours.
🛍️ Ordering
How do I place an order? Simply browse our collection at craftbloom.co.uk, add your favourite items to your basket, and proceed to checkout. It's quick, easy, and secure!
Can I change or cancel my order after placing it? We process orders quickly, so please contact us as soon as possible if you need to make a change or cancellation. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.
Do I need an account to place an order? No account needed! You can check out as a guest. However, creating an account makes it easier to track your orders and shop faster next time.
💳 Payments
What payment methods do you accept? We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
Is it safe to pay on your website? Absolutely! Our store uses secure, encrypted checkout powered by Shopify — one of the world's most trusted e-commerce platforms. Your payment details are always safe with us. 🔒
📦 Shipping & Delivery
Do you offer free shipping? Please check our website at checkout for the latest shipping rates and any free shipping promotions we may be running. 🌸
What happens if my parcel is lost or damaged? We're so sorry if this happens! Please contact us with your order number and photos of any damage and we'll arrange a replacement or refund for you as quickly as possible.
Do you ship to Europe? Yes, we do! Craft & Bloom ships to most European countries. Simply place your order at craftbloom.co.uk and your shipping options will be shown at checkout. International orders typically arrive within 7–14 business days. We can't wait to deliver a little bloom to your door! 🌿
🔄 Returns & Refunds
How do I return an item? If you'd like to return an item, please contact us within 14 days of receiving your order with your order number and reason for return. We'll guide you through the process step by step.
When will I receive my refund? Once we've received and processed your return, refunds are typically issued within 5–10 business days back to your original payment method.
What if I received the wrong item? We sincerely apologise! Please contact us straight away with your order number and a photo of the item received and we'll send the correct item out to you as a priority. 🌸
💬 General
How can I stay updated on new products and offers? Follow us on Instagram, TikTok, Facebook, and Pinterest @CraftAndBloom for the latest arrivals, behind-the-scenes content, and exclusive offers. You can also sign up to our newsletter at craftbloom.co.uk! 🌸
Do you offer gift wrapping? We're working on making Craft & Bloom orders extra special — watch this space for gift wrapping options coming soon! 🎁
Are your skincare products suitable for sensitive skin? We recommend checking the full ingredient list on each product page before purchasing. If you have specific skin concerns or allergies, please contact us and we'll be happy to advise. 🌿